Vacancy from Standard Chartered Bank for Teller
Position: Teller - (2200007588)
> Job: Retail Banking
> Primary Location: Asia-Nepal-Kathmandu
> Schedule: Full-time
> Employee Status: Permanent
The Role Responsibilities
Service Delivery
- Accept cash deposit.
- Accept Cheque deposit.
- Encashment of in-house cheque.
- Issuance of local /foreign currency drafts.
- Handle outward remittances (telex/swift transfers).
- Process inward collection/Clearing cheques.
- Process of FCY Cash purchase & sale transactions.
- Process Quick Payment Service.
- Process Back Office transactions vouchers.
- Ensure proper follow ups for unpaid drafts/TTO/NRB cheques as per our procedures.
- Receiving and executing Good for Payment
- Perform the role of ATM and credit card custodian.
- Handle locker as Master Key Custodian.
- Team work and promote one bank attitude amongst colleagues to bring efficiency in service
- Ensure proper collection of charges/fees from the customers
- Deal customers efficiently and effectively.
- Opening/closing/amendments of customer accounts and forwarding it to Central Operations.
- Checking and ensuring proper updates in customer’s account and duly follow up with Central Operation.
- Collecting applications and requests of online banking/ Cheque books/ ATM/ Credit Cards/ Statements/ Advices and delivering.
- Receiving and sending Inter-branch and External mails and letters.
- Responding and resolving customer’s queries and complaints with proactive approach.
- Reviewing and maintaining audit trails for EDD, Dormant & Triggered a/c with proper follow-ups when required.
- Proper filing of documents and record keeping pertaining to the department.
- Closely monitor the insurance details of all the loan customers and make follow up for the same.
- Follow up and marketing of new customers (lending and deposit) for generating business.
- Assisting in teller and remittance counters to manage customer traffic as required.
- Preparing and punching vouchers in back office transactions.
- Preparing and submitting NRB reports on monthly basis.
- Timely completing other tasks assigned by Supervisor/BM.
- Perform the role of relief staff in remittance & cash area of branch when required
- Take responsibility for compliance/control Activities which may be typically includes:
- Dual control of Cash functions/Vault Custodian.
- Dual control of ATM/Credit Card/other deliverables.
- Monitoring various suspense/subsidiary accounts if any overdue through proper tracking of reconciliation and escalating same in hierarchical.
Sales Referral & Financial
- Make effort in generating new business by aggressive cross sell of different products, sales promotions, out-marketing calls and in-branch contacts
- Achieve allocated business targets and actively cross –sell Consumer Banking products.
- Participate actively in branch sales planning to generate action plans for meeting targets.
- Identify potential customer for retention / cross sell.
- Identify high value depositors/top notch customers and encourage them to retain account with us by giving personalized service.
Risk Management & Internal Control
- To be well versed with account opening /closing and amendment procedures.
- To be well versed with CDD procedures
- To be well versed with the BCP of the branch
- Obtain complete document / instruction from the customer for account opening/closing /amendments of individuals, business entities, societies, minors and deceased as per SCBNL/ Group/ NRB policies.
- Ensure required quality is maintained while performing CDD /Review of accounts
- Ensure all transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs.
- Deliver Online banking /ATM/Credit Card PIN, Cheque books and reconcile on daily basis.
- Proper filing of documents and record keeping pertaining to the department
- Timely following up with customers to obtain pending documents.
- Vault, ATM/Credit Card PIN/ Online banking password & Cheque Book custodian
- Ensure proper collection of charges/fees from the customers as per prevailing STC.
- Ensure strict adherence to laid down procedures and avoid breach of compliance
- To be fully aware of all the policies and procedures issued in relation to Money laundering prevention and ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported.
- Achieve good audit ratings
- Punching voucher and preparing standing orders.
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Work with the team to achieve the outcomes set out in the Bank’s Conduct Principles: air Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention and The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Ensure to comply with all laid down procedures and ensure strict adherence to statutory NRB/Group/SCBNL’s control provisions and procedure.
Other Responsibilities
- Embed here for good and Group’s brand and values.
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
- Efficient and effective management of time with the ability to prioritize work.
- Live, demonstrate and inculcate the core values.
Application Deadline: 16/Apr/2022, 4:44:00 AM
HOW TO APPLY
Please visit website of standard chartered bank to view original vacancy for more details and application procedure.
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